Skip to content
FREE AUSTRALIA WIDE SHIPPING ON ALL ORDERS +$120
FREE AUSTRALIA WIDE SHIPPING ON ALL ORDERS +$120

FAQ's

How much does shipping cost?

All orders +$120 Shipping is FREE Australia Wide!

The Australia wide standard shipping cost for orders below $120 will vary based on weight.

- For orders 1kg or less the standard shipping cost is $12

- For orders 1kg or more the standard shipping cost is $15

Where do you ship orders to?

Kraving Keto ships orders Australia Wide

Do you ship internationally?

Unfortunately, Kraving Keto currently only ships orders within Australia

Does my order come with a tracking number? 

Yes! Every order will have free tracking. Keep an eye out in your inbox for the tracking link shortly after placing an order

I placed an order today, how long until it arrives?

Once your order is received, we will do our best to pick, pack and send each order within 24-48 hours. 

We ship all orders from Melbourne Victoria. Delivery times can vary, please see below for estimated delivery times.

Please note: Australia Post are experiencing delays due to extended COVID-19 restrictions, limited flights and high parcel volumes, Australia Post has advised that delivery delays may be experienced and orders may take longer than expected to arrive.

State

Most Arrive within

Allow up to

VIC/ACT/NSW/SA

3 business days

5 business days

QLD/TAS

4 business days

7 business days

WA

7 business days

9 business days

NT

8 business days

11+ business days


What shipping carriers do you use?

Kraving Keto uses Australia Post as our preferred shipping provider and tracking is provided with every order

I'm not satisfied with a product in my order, am I able to receive a refund?

No, unfortunately Kraving Keto does not provide refunds for change of mind or taste disappointment

One of the items in my order is damaged or missing, what do I do?

If you have received a defected, damaged, or incorrect item, Kraving Keto will provide a refund or exchange for the item. To request a refund or exchange please email hello@kravingketo.com.au with 1 business day of receiving your order and provide the below information:

  1. Name
  2. Proof of Purchase
  3. Reason for Return/Exchange
  4. Image(s) of Item

We will then provide you with further instructions on how and where to send your returned item

Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

Exceptions 

Unfortunately, some of the products we stock such as fat bombs, raw bars and chocolate may melt in transit. These products cannot be replaced or returned. Not to worry though, these products are still fine to eat, just place them in the fridge to firm up! 

My delivery was unsuccessful, what happens now?

If your order is returned to us as undeliverable, unclaimed, or refused we will be contact with you via email or phone to provide us with an alternate shipping address. If the order was undeliverable due to an incorrect or incomplete delivery address provided at the time the order was placed, you may be required to pay parcel return and/or additional shipping costs

Do I have to sign for my delivery?

No, Australia Post have the option for Safe Drop where you can opt to leave your eligible delivery in a safe place such as your front porch. Please click here for more information on Australia Post Safe Drop. Kraving Keto holds no responsibility for orders selected for Safe Drop, so please ensure your delivery address is safe to do so

I have ordered my favourite chocolate in my recent order, but it's arrived melted, can I receive a refund?

Unfortunately, some products we stock such as fat bombs, raw bars and chocolate may melt in transit. These products cannot be replaced or returned. Not to worry though, these products are still fine to eat, just place them in the fridge to firm up! 

Can I receive a refund on sale items?

Unfortunately, sale items cannot be refunded however, if your sale item is damaged please refer to refund policy

Any other questions?

Please contact us via our contact us page or send us an email hello@kravingketo.com.au and we will get back to you as soon as we can!